I led a team of six professionals, overseeing client requests, and sales fulfillment to ensure high-quality service and client satisfaction. By managing and customizing project management software, I streamlined the request processing, task allocation, and project tracking, which significantly improved productivity and communication across multiple Bonneville markets. I also collaborated closely with cross-functional teams, including sales, logistics, and customer service, to resolve complex client issues and deliver tailored solutions within tight timeframes. In addition to managing day-to-day operations, I trained, mentored, and developed team members, fostering a collaborative and high-performance work environment. I also designed and implemented efficient sales project workflows, optimizing the entire sales cycle from request to fulfillment, which led to enhanced process efficiency and reduced response times.

I led a cross-functional digital solutions team composed of designers, developers, and ad operations professionals, working together to create customized solutions that enhanced user engagement and drove conversions. I developed and implemented efficient processes, tools, and workflows for the design, development, and launch of customer-facing digital assets, ensuring both timely delivery and high-quality output. A key focus was spearheading the adoption of new technologies and digital marketing techniques, keeping the company ahead of industry trends while improving the effectiveness of our digital product offerings. I also collaborated closely with stakeholders, including sales and marketing teams, to align digital strategies with client objectives, ensuring seamless integration of digital assets into broader campaigns. In addition, I provided leadership and guidance to team members, fostering a culture of creativity, best practices, and collaboration to drive innovation and successful project outcomes.

I contributed to the development of high-profile websites, including Disney.com, ESPN.com, and ABCFamily.com, collaborating with customers to gain project insights and address website needs. Additionally, I worked closely with cross-functional teams to ensure projects were completed on time and met quality standards.