I led a team of six professionals, overseeing client requests, and sales fulfillment to ensure high-quality service and client satisfaction. By managing and customizing project management software, I streamlined the request processing, task allocation, and project tracking, which significantly improved productivity and communication across multiple Bonneville markets. I also collaborated closely with cross-functional teams, including sales, logistics, and customer service, to resolve complex client issues and deliver tailored solutions within tight timeframes. In addition to managing day-to-day operations, I trained, mentored, and developed team members, fostering a collaborative and high-performance work environment. I also designed and implemented efficient sales project workflows, optimizing the entire sales cycle from request to fulfillment, which led to enhanced process efficiency and reduced response times.
